An explanation of an I&R/A Specialist's passion for helping each caller...

"If you don't like the way the world is, you change it. You have an obligation to change it. You just do it one step at a time."

- Marian Wright Edelman

Bringing people and services together. This is the role of Information & Referral and Information & Assistance professionals.

A comment that could apply to the work of I&R and I&A Specialists...

"Never doubt that a small group of thoughtful, committed citizens can change the world. Indeed, it is the only thing that ever has."

-Margaret Mead

"To save the life of a single child, no effort is superfluous. To make a tired old man smile is to perform an essential task. To defeat injustice and misfortune, if only for one instant, for a single victim, is to invent a new reason to hope."

- Elie Wiesel, Nobel Laureate Writer

"f I can stop one heart from breaking, I shall not live in vain. If I can ease one life the aching, or cool one pain, or help one fainting robin up to his nest again, I shall not live in vain."

- Emily Dickinson (1830-1886)

"Great opportunities to help others seldom come, but small ones surround us every day."

- Sally Koch